Privacy Policy

Last Updated: 4/16/2026

This Privacy Policy describes how Vendor Booking System ("we," "our," or "us") collects, uses, and shares your personal information when you use our transportation management platform.

1. Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Company details (vendor name, address)
• User authentication credentials (encrypted passwords)
• Role-based access information

Trip and Transportation Data

• Vehicle information (vehicle numbers, types)
• Trip details (routes, dates, locations)
• Driver information (names, contact details)
• Financial data (fares, expenses, profit/loss calculations)
• Party and customer information

Technical Information

• IP address and device information
• Browser type and operating system
• Usage patterns and system interactions
• System logs and audit trails

2. How We Use Your Information

• Service Provision: To manage and coordinate transportation services
• User Authentication: To verify user identity and manage access
• Trip Management: To schedule, track, and manage transportation trips
• Financial Processing: To calculate fares, expenses, and profit/loss
• Communication: To send notifications and updates related to trips
• Analytics: To improve our services and optimize operations
• Legal Compliance: To meet legal and regulatory requirements
• Security: To protect against fraud and ensure system security

3. Information Sharing

We may share your information in the following circumstances:

• Internal Sharing: Between authorized users based on role-based access
• Service Providers: With third-party services necessary for operations
• Legal Requirements: When required by law or legal process
• Business Transfers: In case of merger, acquisition, or sale of assets
• Safety and Security: To protect users, property, or the public

4. Data Security

We implement appropriate security measures including:

• Secure password storage using industry-standard encryption
• Secure data transmission protocols (HTTPS)
• Access controls and authentication mechanisms
• Regular security audits and updates
• Audit logging for system activities

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Trip data is typically retained for business and compliance purposes. You may request deletion of your account and associated data, subject to legal and operational requirements.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of certain communications
• Export your data
• Restrict processing of your information

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, maintain sessions, and analyze usage patterns. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our platform may integrate with third-party services including:

• Payment processing services
• Communication platforms (WhatsApp, SMS)
• Analytics and monitoring tools
• Cloud hosting providers

These services have their own privacy policies and data handling practices.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: